Terms of Service

Effective August 30, 2026

1. What we do

You give us facts about your tenancy. We assemble those facts into a letter that cites the statute your state applies to your situation, and we let you download it at no charge. We currently prepare four kinds of letter: a security deposit demand letter, a notice to repair, a landlord entry letter, and a late fee demand letter.

If you choose, you can pay us $25–$49, depending on which letter, to print it and send it to your landlord by USPS Certified Mail, and to receive a written escalation guide for that letter in your state. What that guide covers differs by letter, because the remedies differ: for a deposit or late-fee demand it is the small claims path; for a notice to repair it is what your state allows next, which may include repair-and-deduct, rent withholding, or a court order, and in several states choosing one forfeits the others; for a landlord entry letter it is how to document further entry and what remedy your state provides, where it provides one at all.

That is the entire service. We do not represent you, contact your landlord on your behalf beyond mailing the letter you approved, negotiate, appear in court, or collect money for you.

2. You are responsible for the facts

The letter repeats what you tell us. We do not verify the figures or dates you give us — your deposit amount and move-out date, the condition you are asking to have repaired and when you first reported it, the entries you are objecting to, or the fee you say was charged — nor your landlord's identity or address, nor your description of what happened. You are solely responsible for the accuracy of that information and for reviewing the letter before you pay us to send it. Sending a demand letter containing false statements can expose you to liability.

3. About the legal information we provide

We check the statutes we cite — security deposit, habitability and repair, landlord entry, and late fees — against each state's published text, and we show you the date of that check for each of those bodies of law separately. Our coverage is not the same across all four: a state may be launched for one kind of letter and not another, and where we have not verified a point we say so rather than guess. Statutes change, courts interpret them, and cities frequently impose additional requirements that a state-level citation will not capture. We make no promise that the information is current, complete, or applicable to your situation, and you should confirm it before relying on it.

4. We cannot promise an outcome

We do not guarantee that your landlord will pay you, return your deposit, refund a fee, make a repair, stop entering your home, or respond at all. We do not guarantee that a court would agree with the letter, that a statutory clock started when you believe it did, or that you will win any case you file. You are buying document preparation and a mailing, not a result.

5. Refunds

If we fail to mail your letter — because our print-and-mail provider rejects it, or because USPS returns it as undeliverable — we refund what you paid automatically and email you to explain. You do not need to ask.

Once your letter has been printed and accepted by USPS, the service you paid for has been performed, and we do not refund it because your landlord ignored the letter, because you later found an error in information you supplied, or because you changed your mind. If something went wrong on our end, write to us at hello@tenantrecourse.com and we will make it right.

One thing the paragraph above does not cover, and it matters enough to say plainly. Certified Mail is not insured, and USPS does not guarantee that it arrives. Very occasionally a letter is lost in transit — it has happened to us. What we guarantee is the part we control: that your letter is prepared correctly, addressed to an address USPS has verified, accepted into the mail, and evidenced by a dated receipt and a tracking number. That proof of mailing exists whether or not the envelope completes its journey.

If USPS loses your letter, you do not have to argue with us about it. We re-send it free by a different method, we refund what you paid, and we give you the documentation — tracking histories, mailing records, and any USPS case number — so that the record of what you sent and when is yours to keep. We will not tell you that your letter was delivered when it was not, and we will not tell you what that means for your legal position, because that is a question for a lawyer and not for us.

6. The second letter

If your landlord has not responded within 30 days of delivery, we will write and send a second, firmer notice at no additional charge. Reply to the email we sent with your letter and tracking number, and we will start it — you do not have to buy anything again. We do this once per order, and it is the same service: document preparation and certified mailing, with no promise about how your landlord reacts.

7. Eligibility

You must be at least 18 and sending a letter about your own tenancy. Do not use this service to harass anyone, to make claims you know to be false, or for any unlawful purpose. We may refuse or cancel any order.

8. Limitation of liability

To the fullest extent the law allows, Kendall Sorenson is not liable for indirect, incidental, consequential, or punitive damages, including lost deposits, missed deadlines, or the outcome of any legal proceeding. Our total liability to you for any claim arising out of this service is limited to the amount you actually paid us, which is at most $49. Some states do not allow these limits, in which case they apply to you only as far as that state permits.

9. Changes

We may update these terms. The version in effect when you place an order governs that order. Material changes will be reflected in the effective date above.

10. Governing law

These terms are governed by the laws of Utah, without regard to its conflict-of-laws rules. Nothing here limits any right you have under the consumer protection laws of the state where you live.

11. Contact

Kendall Sorenson
20 E 200 N, Salina, UT 84654
hello@tenantrecourse.com