Terms of Service

Effective July 29, 2026

1. What we do

You give us facts about your tenancy. We assemble those facts into a demand letter that cites your state's security deposit statute, and we let you download it at no charge. If you choose, you can pay us $49 to print that letter and send it to your landlord by USPS Certified Mail, and to receive a written guide to small claims court in your state.

That is the entire service. We do not represent you, contact your landlord on your behalf beyond mailing the letter you approved, negotiate, appear in court, or collect money for you.

2. You are responsible for the facts

The letter repeats what you tell us. We do not verify your deposit amount, your move-out date, your landlord's identity or address, or your description of what happened. You are solely responsible for the accuracy of that information and for reviewing the letter before you pay us to send it. Sending a demand letter containing false statements can expose you to liability.

3. About the legal information we provide

We check each state's security deposit statute against its published text and show you the date of that check. Statutes change, courts interpret them, and cities frequently impose additional requirements that a state-level citation will not capture. We make no promise that the information is current, complete, or applicable to your situation, and you should confirm it before relying on it.

4. We cannot promise an outcome

Most landlords who receive a certified demand letter pay. Yours might not. We do not guarantee that you will recover your deposit, that your landlord will respond, that a court would agree with the letter, or that you will win any case you file. You are buying document preparation and a mailing, not a result.

5. Refunds

If we fail to mail your letter — because our print-and-mail provider rejects it, or because USPS returns it as undeliverable — we refund your $49 automatically and email you to explain. You do not need to ask.

Once your letter has been printed and accepted by USPS, the service you paid for has been performed, and we do not refund it because your landlord ignored the letter, because you later found an error in information you supplied, or because you changed your mind. If something went wrong on our end, write to us at kendall12236@gmail.com and we will make it right.

6. Eligibility

You must be at least 18 and sending a letter about your own tenancy. Do not use this service to harass anyone, to make claims you know to be false, or for any unlawful purpose. We may refuse or cancel any order.

7. Limitation of liability

To the fullest extent the law allows, Kendall Sorenson is not liable for indirect, incidental, consequential, or punitive damages, including lost deposits, missed deadlines, or the outcome of any legal proceeding. Our total liability to you for any claim arising out of this service is limited to the amount you actually paid us, which is at most $49. Some states do not allow these limits, in which case they apply to you only as far as that state permits.

8. Changes

We may update these terms. The version in effect when you place an order governs that order. Material changes will be reflected in the effective date above.

9. Governing law

These terms are governed by the laws of Utah, without regard to its conflict-of-laws rules. Nothing here limits any right you have under the consumer protection laws of the state where you live.

10. Contact

Kendall Sorenson
20 E 200 N, Salina, UT 84654
kendall12236@gmail.com